1. Cancellation of order and return of goods

1.1. To return the goods, the Buyer must submit a written statement of refusal of the purchase. The application form is available on the website https://babyboo.ee/. The completed application must be sent to the e-mail address: info@ingvart.ee no later than 14 calendar days from the date of receipt of the goods.

1.2. The goods may be returned within 14 calendar days from the date of filing the refusal notice (except for custom-made goods – see clause 1.9). Refunds are made within 14 calendar days from the date of receipt of the notice. The Seller has the right to delay the return until the goods are received back or until the Buyer provides evidence of the actual dispatch of the goods – whichever comes first.

1.3. The returned goods must be in the original packaging, without signs of use, and in full. The declaration of refusal must be sent to the Seller at info@ingvart.ee within the specified period (14 calendar days).

1.4. The buyer is obliged to return the goods within 14 calendar days after filing the refusal application or provide proof of transfer of the goods to the carrier within this period.

1.5. The prepayment for a cancelled order (except for the shipping costs specified in clause 1.7) is returned to the Buyer’s bank account within 14 calendar days from the date of receipt of the application, provided that the goods were returned to the BabyBoo.ee warehouse within the specified period. In the event of cancellation of the executed installment agreement, the fee for the execution of the agreement is not refundable.

1.6. Direct costs associated with the return of goods are borne by the Buyer, except for the cases specified in paragraph 1.7.

1.7. The costs of returning the goods are borne by BabyBoo.ee if:

  • the product has manufacturing defects that are not revealed during external inspection and did not arise as a result of opening the packaging;
  • the product delivered did not match the order (wrong configuration, color, model, etc.).

1.8. If the returned product is damaged as a result of non-compliance with the operating conditions, alteration, incorrect assembly or disassembly, or is damaged due to the fault or negligence of the Buyer,
BabyBoo.ee reserves the right to reduce the refund amount by the amount of the reduction in the value of the product, as well as not to reimburse the costs associated with the return. If the Buyer does not agree with this deduction, the Buyer has the right to request an independent examination to assess the condition of the product or determine the cause of damage.

1.9. BabyBoo.ee reserves the right to refuse to cancel an order and return the goods if they were made to the individual order of the Buyer. Individual orders include:

  • goods manufactured according to the Buyer’s drawings or sketches;
  • goods specially ordered from the manufacturer at the request of the Buyer and not included in the standard assortment of the BabyBoo.ee online store (products made to individual sizes, with non-standard materials, fabrics, finishes or colors, as well as individually assembled sets).

1.10. BabyBoo.ee reserves the right to cancel an order in the following cases:

  • in case of receiving a negative response to the application for an installment plan;
  • if the ordered goods are not available in the supplier’s warehouse, and
  • The buyer refuses the proposed alternative option.

1.11. The right to refuse a purchase does not apply to legal entities.

2. Waiver of claims and warranty obligations

2.1. According to the Sales Contracts Act (Võlaõigusseadus), the Customer has the right to make claims regarding the quality of the goods within 2 years from the date of receipt, whereby during the first year it is assumed that the identified defect existed from the date of purchase. The nature of the defect must be confirmed by the Seller.

2.2. If a defect is discovered, the Client is obliged to notify BabyBoo.ee at info@babyboo.ee and provide the following information: name and contact details, description of the defect (if possible with photos), order or invoice number. The application must be submitted no later than 2 months from the date of discovery of the defect. Otherwise, the Client loses the right to demand free repair or replacement.

2.3. Upon receipt of a claim, BabyBoo.ee undertakes to provide a written response within 15 days.

2.4. If the defect is technological, the Client may request repair or replacement of the product/part, if this is possible without unreasonable costs or inconvenience for BabyBoo.ee.

2.5. When replacing a product/part, BabyBoo.ee has the right to demand the return of the defective product/part. All costs for repair or replacement are borne by BabyBoo.ee.

2.6. The customer may independently carry out repairs in the event of an unjustified refusal by BabyBoo.ee within a reasonable time and demand compensation for reasonable costs.

2.7. The customer has the right to demand a refund if repair or replacement is impossible, not completed on time, or causes unreasonable inconvenience.

2.8. BabyBoo.ee is not responsible for damage to goods caused by:

  • actions or negligence of the Client;
  • improper use of the product;
  • natural wear and tear during normal use.

2.9. Important information about furniture assembly: Warranty obligations do not apply to cases of damage or defects that arose as a result of independent assembly of furniture by the Client, unless the assembly was performed by a qualified specialist and an authorized BabyBoo.ee technician. If there is evidence that the defects arose as a result of improper assembly or failure to follow the instructions, the Seller has the right to refuse warranty repair or replacement of the goods.